Refund policy

TOKINA STORE RETURN POLICY

Subject to the exceptions, time periods and requirements indicated below, the Tokina Lens Store will accept for refund merchandise purchased at the Tokina Lens Store, within 14 days of delivery if such merchandise is either (i) defective, or (ii) unused and unopened.

EXCEPTIONS TO THE RETURN POLICY

Logo items, apparel, and lens repair parts are not eligible for return.

RETURN REQUIREMENTS

In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise (including but not limited to front caps, rear caps, manuals, warranty cards and/or internal packaging), and must include a copy of the invoice/packing slip. Shipping and processing charges from the original order will not be refunded unless the merchandise is defective, as determined by the Tokina Store in its sole discretion.

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To receive a RMA number, please call Tokina toll-free at 1-800-421-1141 ext.221 from 9:00 a.m. to 4:00 p.m. PT, Monday through Friday, excluding holidays.

RETURN PERIOD

To return merchandise for refund, customers must both (i) obtain a RMA number within 14 days of the date the order was delivered to the delivery address specified on the order (this date will be verified using the UPS tracking number), and (ii) return the merchandise so that it is received by the Tokina Store within 14 days of the date the RMA number was issued.

The Tokina Store will not accept any merchandise for return after the return period has expired. After the return period has expired, please refer to any Limited Warranty that may be provided with the merchandise.

SHIPPING INSTRUCTIONS

Tokina will provide the shipping address at the same time the RMA number is provided. The RMA number must be clearly displayed on the return label and/or shipping box. We strongly recommend shipping merchandise via UPS or other delivery service that provides tracking information and insurance. The customer is responsible for any merchandise lost or damaged in transit to, and until it is received by, Tokina. Shipping and processing charges for returned merchandise are the customer’s responsibility.

Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender of origin.

TIMING OF REFUND

The Tokina Store will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement.